Microsoft licensing is an ever changing world and there have been a few changes recently that I think you could do with knowing.
Removal of Grace Periods:
Previously, all Microsoft licence programs gave customers a 30 day grace period on Software Assurance (SA) renewals…but not any more.
There is no longer a grace period for the following programs:
- Enterprise Agreement (EA)
- Enterprise Agreement Subscription (EAS)
- Select Plus
- Open Value Perpetual
- Open Value Subscription
- The exceptions are:
Open Licensing (OLP)
- Schools Agreement
- Campus Agreement
This doesn’t impact current agreements so current customers will still receive a grace period until the end of the contract they have at the moment.
Change of Channel Partner:
The Change of Channel Partner (CoCP) forms are used when a customer wants to move their agreement from one reseller to another and applies to all agreements except OLP. They currently take 30 days to process which, in my opinion is too long so when I heard there was a change coming-I was cautiously optimistic…however I was also wrong!
The CoCP forms now take 90 days to be processed, which is frankly ridiculous. That is 1/4 of a year just to change resellers and I don’t think it is in the interests of resellers or customers. It is due to an “increasing volume of CoCP forms” but I can’t believe there are so many forms flying around that a company the size of Microsoft can’t process them in less that 3 months.
The form is about 1 side of A4 and contains very few details so I struggle to see why it takes so long. I can only assume it’s done as a manual process and that makes it slower…so I suggest making it do-able online. Either:
1) A customer does it via MCLS/VLSC
2) The reseller does it via those or another tool. It is then emailed to the customer for verification.
Bada-Boom, Bada-Bing, job done 🙂
If anyone from MS can explain why it takes so long, please do.I think this is possibly the part of dealing with Microsoft that infuriates me the most!