Microsoft Office & Exchange 2010- end of support

Image by Gerd Altmann from Pixabay

3 more Microsoft products fell out of support on October 13, 2020:

  • Office 2010
  • Office 2016 for Mac
  • Exchange Server 2010

If you’re on these older versions, upgrading should certainly be on your roadmap. If not to Office 365, then to a more recent on-premises release. As corporate security becomes an ever greater focus, and ransomware becomes an ever greater threat, now is not the time to be running unsupported software that’s over a decade old!

The changes for access to Office 365 have kicked in too, meaning the only releases of Office that are supported to access Office 365 are:

  • Office 2016
  • Office 2019
  • Microsoft 365 Apps (formerly Office365 Pro Plus)

While Microsoft aren’t proactively blocking older versions, they’ve stated that as they fall further behind, performance and/or reliability issues may start to occur.

Further Reading

Office 2010

Exchange 2010

Office 2013 Upgrade program

It seems that Office 2013 will appear on the Volume License (VL) price lists from October, despite not being released for around another 6 months. Could this be because the Surface RT tablets, to be released on October 26th, will include Office 2013 and Microsoft feel the need/must have it on the VL price lists for some reason? I’m not sure but it seems odd that it will be on there SO far prior to the availability of the next version of Office.

Microsoft are also, so it seems, gearing up to start a tech guarantee program whereby people who buy Office 2010 will receive a guaranteed upgrade to Office 2013 upon it’s release.

Will it be free like the last Office tech guarantee program or will there be a small charge like the Windows 8 upgrade program? We don’t know but either way it’s a good offer!

ZDNet’s Mary Jo has more details over on her blog:

Office 365–Office Pro Plus Subscription

Amidst all the news around Office 365 for Open & FPP and the awesome preview of the 2013 editions, I noticed something else earlier. When it comes to Office Pro Plus as an individual subscription, there are now 2 options:



As you can see, the Office Pro Plus 1 Year is £10.75 per user per month while the month to month option is £12.75, and limited to 50 users.

I haven’t seen any info on this yet but I assume that this means you can choose to drop the subscription after each month rather than being tied to a full 12 months. This would be good for companies not on Open Value Subscription who find themselves with an influx of temporary staff requiring Office.

I’ve just been chatting to our Marketing Manager and he once did some temp work for Vodafone over in Australia where they brought in 100 temps for 2 weeks to update all their customer records…if they needed Office to do it then this new offering would be perfect!

Microsoft Windows Intune: Online Systems Management

Microsoft Windows InTune is the new Cloud based systems management tool from Microsoft, formerly known as “System Center Online” and has been long awaited. The ability to manage multiple locations/organizations from one central, online point is attractive to a lot of people for a lot of reasons…so let’s take a look @ InTune.

There are at least 10 sections inside InTune so I’m going to cover them in a number of posts, we’ll start with – System Overview:



This is the first screen you see when you log in to the Windows InTune Admin Console and it immediately gives you a great overview of yours systems. It shows:

  • If Machines are infected/unprotected
  • If there are updates for your machines
  • A number of other alerts

Malware Protection:

From here you can see which machines have Malware protection turned off completely and also if they have overdue scans or specific parts of the protection, such as USB device scanning, turned off.

1 click takes you to a list of machines, from where you can turn on protection.


This, not surprisingly, gives you a list of all the updates that are available for you machines be they for the OS or applications.

One issue with this is that, as default, it shows you ALL possible updates:


however, these can easily be filtered:



Another problem I have noticed is that it wants to give my laptop updates for Office 2007, as well as Office 2010; oddly, this doesn’t happen with my other 2010 machines. I had a number of issues when upgrading Office versions and I’m inclined to believe that there are some Office 2007 remnants on the machine that are being picked up by Intune.

Should you choose to approve an update for a machine/machines, you then reach this screen:


Choose the groups on which you want to install the updates, click approve and job done!

I feel it would be a smoother experience and require less clicks, if you could see the machine names on the same screen as all the updates. Currently, you must:

  • Select the update
  • click on “x computers need this update”
  • Check the groups/machines
  • Go back to the previous screen
  • Approve Update

Showing the machines names/groups on the initial screen would remove a lot of that.

You can also access the updates via the individual machine screen, I’ll cover that in a later post.

Alerts by Type:

This section, as well as the above, also includes other types of alerts…not just updates and malware. This is where InTune starts to differentiate itself from other products, for example:


If I click through, it tell me:


That is pretty cool, and something that is very useful for System Admins. I didn’t expect InTune to cover things like this, certainly not in the beta, so I’m pleasantly surprised Smile However, you can’t initiate the defrag from InTune.

The 2 options on the right hand side “Create Computer Group” and “View a Report” will be covered in later posts.


This is a brief look at just the first screen of Microsoft Windows InTune but I’m sure you will agree that it already looks very interesting. So stay tuned for the remaining posts in this series (at least 9!) and ask any questions you may have in the comments Smile



Microsoft BPOS Wave 14: Client Support

BPOS, Microsoft’s Online Services offering, obviously plugs in to their Office suites but there are restrictions about which versions you can use. Currently Office 2003/2007 & 2010 are all supported but, once the new online release happens, that will change.

Based on current rules, partners are expecting Office 2003 support to end by early 2011 but, based on the MS Online Service post here, that may not be the case:

“We are currently investigating Office 2003 support and will publish a list of supported capabilities in the future”

which indicates at least some functionality will still be available to organizations running Office 2003. There are a HUGE number of reasons why upgrading to 2010 is a great idea, but that’s for another time 🙂

The full list of supported products is:

Operating Systems:

  • Windows XP SP3 with RPC over HTTP patch
  • Windows Vista SP2
  • Windows 7
  • OS X 10.4 (Tiger)
  • 10.5 (Leopard)
  • 10.6 (Snow Leopard)
  • *Windows XP Home and Windows Media Center edition are supported but will not support federated identity.

    Office Client:

  • Office 2007 SP2 or Office 2010
  • Office 2008 for Mac & Entourage 2008 Web Services Edition
  • .NET 2.0 or later
  • Microsoft Communicator “14”
  • Mac Messenger 9
  • *Office client is not required for customers who choose browser-only access. Office Communicator ‘14’ will be generally available later this year.


  • Administration Center and My Company Portal
    • Internet Explorer 8 for Windows XP
    • Internet Explorer 7 or higher for Windows Vista and Windows 7
    • Firefox 3.x
    • Safari 4.x
  • Outlook Web App
    • Internet Explorer 7 or later
    • Firefox 3 or later
    • Safari 3 or later on Macintosh OS X 10.5
    • Chrome 3 or later
  • Outlook Web App Light
    • Internet Explorer 5.5 or later
    • Firefox 2 or later
    • Safari 3 or later
    • Opera
  • The news that Office 2003 won’t be killed off completely is good news, as it allows partners to position BPOS separately to Office upgrades…and allows customers to keep the costs apart!

    Office 2010 Activation

    Microsoft Office 2010 purchased through Volume Licensing now needs activating in the same way as Windows. Previously this only applied to Office through the OEM & FPP channels. This is a new introduction with 2010 and is surprising some people.

    There are the same options to activate as with Windows, which are:

    • KMS (Key Management Service)
    • MAK (Multiple Activation Key)
    • MAK Proxy


    KMS uses a host computer to establish an activation service on your local company network. With a KMS host you can activate thousands of computers at the same time when they regularly connect to the company network. If you use a KMS host to activate Windows, you can use the same host to activate Office 2010.


    With MAK, each computer activates Office 2010 with the Microsoft hosted activation servers over the Internet or by phone. MAK is recommended when you have fewer than 50 computers to activate, and for computers that are not regularly connected to the company network.

    Planning activation:


    A single internal server authenticated with Microsoft and in turn, the organization’s devices authenticate to that machine.

    KMS activation through firewall

    A KMS “Client Key” is installed inside every Volume Licensing copy of Office 2010, which means that no action is required by the end user and that a product key doesn’t need to be entered for the clients. All an administrator needs to do is activate the 1 KMS host reducing the amount of time spent on this task.

    The KMS service does NOT require a dedicated server and can happily sit on a machine already in production. The Operating System requirements are:

    Windows Server 2003

    Windows Server 2008 R2

    Windows 7 purchased through Volume Licensing <—This means OEM & FPP/retail won’t work

    Devices are required to “re-authenticate” every 180 days.

    Technet article is here:


    MAK activation at each desktop occurs directly with Microsoft, rather than via an internal server.

    MAK independent activation via Internet

    If machines are unable to connect to the internet, MAK activation can be via telephone too.

    This method works well for smaller organizations and also sub-sets of larger organizations, such as mobile divisions who are away from the corporate network a lot.

    MAK gives you a number of activations equal to the number of licences purchased.

    Technet article is here:

    MAK Proxy:

    MAK Proxy activation uses VAMT (Volume Activation Management Tool) 2.0. Using this method, one designated machine collects activation info from multiple other machines and then sends a single centralized request for activation to Microsoft. Only the VAMT device connects to Microsoft’s servers, reducing bandwidth usage.

    MAK Info:

    MAK activation does NOT require periodic re-activation however it will be needed if significant changes are made such as replacing the hard drive or re-installing Windows. This will reduce the number of available activations, so if you:

    Have 100 licences

    Install on 90 machines

    Re-install Windows and re-authenticate Office on 10

    You will have 10 machines on which you cannot activate Office.

    In this case, you would need to contact Microsoft to increase the number of available activations.

    However if you use MAK Proxy, you can save the Confirmation ID given via VAMT and simply re-apply that to re-activate machines without reducing the number of activations available.

    VAMT 2.0:

    Volume Activation Management Tool (VAMT) 2.0 is a managed MMC plug-in. VAMT uses Windows Management Instrumentation (WMI) to configure managed systems. A convenient command line interface (CLI) allows automated, scheduled VAMT tasks without UI interaction.
    Using the VAMT console, administrators can perform many activation-related tasks on remote computers:

    • Manage product keys obtained from the Volume Licensing Service Center (VLSC) or other sources including retail and Microsoft subscription programs such as MSDN, TechNet and partner programs — and product activations using those keys.
    • Activate remote systems using Key Management Service (KMS), Multiple Activation Key (MAK) or retail activation methods.
    • Perform disconnected proxy activation and reactivation of systems without each system having to connect with Microsoft activation services individually.
    • Assist with license compliance by enabling IT administrators to monitor system license state, including whether systems are licensed and running genuine Windows or Office.

    You can download it here:


    The Technet Troubleshooting page can be found here:

    which will hopefully cover off any issues you may be having.

    OneNote 2010: RTM Upgrade

    I upgraded to the final release version of Office 2010 yesterday and opened up my newly installed RTM version of OneNote this morning, to be greeted by this message:


    This didn’t cause me any issues as I haven’t been syncing OneNote and I imagine that people who do would usually sync everything each day so this wouldn’t really come up.

    However I can also imagine that this would be really annoying if it DID affect you as you’d need to:

    1. Uninstall Office 2010 RTM
    2. Re-Install Office 2010 Beta
    3. Sync One Note
    4. Uninstall Office 2010 Beta
    5. Re-Install Office 2010 RTM


    which is quite a long winded process!

    So, moral of the story is:

    If you’re going to move up to the Office 2010 RTM, SYNC ONENOTE FIRST! 🙂

    I hope that helps someone…

    Office 2010: Installing the RTM

    The Office 2010 Beta was downloaded and used by millions of people the world over and I imagine that most of them, like me, used it in a live environment; at home and/or at work. (I’ve never met anyone with a dedicated beta machine!)

    Well the RTM (Release to Manufacture) version is available now to those of us with Software Assurance, TechNet or MSDN and from June 15th for FPP (Fully Packaged Product) boxed copies. This is great news as there are a few new additions and tweaks, plus you don’t have to worry about it expiring halfway through an important presentation in the future 🙂 There is however a downside to this:

    There is no upgrade path from Office 2010 Beta to Office 2010 RTM

    What do I do?

    You need to completely uninstall the Office 2010 beta from your machine, but in itself, this often isn’t enough. You must also uninstall a number of other products, otherwise you’ll have problems! The total products you must remove are:

    1. Office 2010 Pro Plus Beta
    2. Sharepoint Designer 2010
    3. Project 2010
    4. Visio 2010
    5. Hotmail Connector for Office 2010
    6. SQL PowerPivot


    I don’t think it would ever have occurred to me that PowerPivot was going to cause me issues, but it did! Luckily I got this list from a friendly neighbourhood Microsoftie before I lost my entire afternoon 🙂

    Also, on my home machine I’m pretty sure the Hotmail Connector would have caught me out…but not now, oh no!

    Hopefully you’ll see this before you start your RTM install process and potentially lose your afternoon/day/hair/mind 😉

    Office 2010 Components

    Office 2010 has hit RTM (Release To Manufacturing) and is just about to start making itself available to users in it’s final version. Most people are aware that there have been some changes with what is included in which Office editions but I don’t think I’ve seen a full breakdown yet, so here you are 🙂


    A couple of major changes are:

    No more Office Enterprise

    New Pro Academic Option

    and one that is quite big but isn’t really getting mentioned:

    OneNote is now in ALL versions of Microsoft Office 2010 (except Starter); previously it appeared in just the Enterprise SKU. OneNote is a great application (What is OneNote?) and this will help increase it’s adoption among home users and also within Corporate Environments.

    You can see more on Technet here.

    Office 2010 Release Dates & Free Upgrade

    It’s announced, buy/activate Office 2007 from today and you get a free upgrade to Office 2010!


    To qualify simply:

  • Purchase Office 2007, or a new PC with Office 2007, and activate it between March 5, 2010 and September 30, 2010.
  • Have, or create a Windows Live ID.
  • Redeem your Tech Guarantee before October 31, 2010 by visiting
  • When will I, will I…get Office 2010?

    We have an answer on this too!

    Office, Sharepoint, Visio and Project 2010 will all RTM (Release To Manufacturing) next month (April) and the products will launch on:

    Business = May 12th

    Consumers = June (sometime)

    This is great news for businesses and end users as Office 2010 is a HUGE improvement over previous versions…even 2007!

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