Microsoft Agent 365 – what we know so far

It’s been rumoured for a while that Microsoft would release a new product/license for AI Agents called Agent 365 and we have the first public acknowledgement of this from Redmond.

Microsoft 365 Message MC1183300 is titled “Microsoft Teams and Microsoft 365 Copilot: Discover and create agentic users from Teams and M365 Agent Store” and gives us some initial information.

Starting in mid-November 2025, we will get “AI-powered Agentic Users” that will have “full organisation identities”. Users will be able to request agent templates but, at least for now, admins will control the creation and licensing.

What are AI Agents?

Microsoft differentiate them from bots and say:

Agentic Users are provisioned as full-fledged user objects with their own:

• · identity in the organization’s directory (via Entra ID or Azure AD)
• · email addresses
• · Teams accounts
• · presence in the org chart

They can participate in meetings, send and receive emails and chats, access and act upon enterprise data, and learn from interactions to improve over time. They have the ability to “proactively reason and act without explicit instructions”.

How are AI Agents licensed?

Per Agent licensing

There is only a brief mention of this, simply:

“Admins assign the required A365 license at the time of approval. No additional Microsoft 365 or Teams license is required.”

So there will be at least one A365 license but the word “required” suggests, to me at least, that we will see a rage of A365 licenses for different “roles” such as:

• · Agent 365 for HR
• · Agent 365 for Sales
• · Agent 365 for Project Management
• · Agent 365 for Executive Assistant
• · Agent 365 for Data Analysis
• · Agents 365 for Frontline Workers  

Etc. and perhaps even tiers giving access to different skills like “Agent 365 for HR Premium”.

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Copilot Credit Usage

There’s no mention of this in the current M365 portal announcement but it seems very likely that this is how the actually activity will be licensed…and this where much of the cost will come from.

With agents able to join meetings, send emails & Teas messages, act on their own volition and more, there is clearly a whole lot of AI processing going on in the background. Microsoft recently launched the Copilot Credit Pre-Purchase Plan aka P3 to a) give customers a discount when buying a large number of credits and b) give Microsoft some predictability. P3 tiers start at 300,000 credits and go up to 300,000,000 credits. You can see more on that here – https://cloudywithachanceoflicensing.com/2025/11/03/microsoft-copilot-credit-pre-purchase-plan/

Microsoft are moving more and more to a consumption based pricing model, which is inherently much harder to forecast for customer organisations. Here, where we’re going to have AI agents doings things off their own back – how are you supposed to predict usage/consumption in those scenarios?!

This is supposition at the moment so perhaps there will be a different, easier model…but I doubt it!

Control of Agents

As well as the licensing and cost concerns, I am also wondering how an organisation managers these agents. If they can join meeting and send emails/messages to people – what happens if they go rogue? It could be sending sensitive data to the wrong people, providing incorrect information, or it could be sending strange or offensive messages…how is that to be prevented, monitored, and acted upon?

Lots to think about and plenty still to learn More to come at Microsoft Ignite on November 18th to 21st.

Update from Microsoft Ignite

They’re calling Microsoft Agent 365 “the control plane for AI agents”.

Microsoft are positioning this as a way of organising and securing all forms of agents – Microsoft, 3^rd-party, and open source – with 5 capabilities:

• Registry
• Access Control
• Visualization
• Interoperability
• Security

It seems that Agent 365 capabilities are to be found within existing products such as Entra, Purview, and Defender. The previous information referred to A365 licenses but there has not yet been any new information on that side from Ignite.

Microsoft Agent 365 – https://www.microsoft.com/en-us/microsoft-365/blog/2025/11/18/microsoft-agent-365-the-control-plane-for-ai-agents/

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