Microsoft have added another Industry Cloud to the Product Terms – this time it’s Microsoft Cloud for Retail.
I’m still working through some of the info and it doesn’t necessarily all seem complete yet but here’s the overview I can give so far.
Licensing
It is available as an add-on SKU, currently only Dynamics 365 Customer Insights is listed as an eligible base license to purchase the add-on. The Microsoft Docs site lists other licenses that are required in order to use certain elements of the retail cloud solution, these are:
| Retail cloud feature | Required license |
| Omnichannel for Customer Service | Dynamics 365 Commerce / Dynamics 365 Customer Service |
| Microsoft 365 for Frontline Workers | Microsoft 365 (F or E SKUs) |
| Power Virtual Agents | Power Virtual Agents |
as well needing an Azure subscription to use:
- Synapse Analytics
- Cognitive Search
- Intelligent Recommendations
Pricing
The Microsoft datasheet lists it as being $20,000 per tenant per month but also states that you “only pay for what you don’t already own“.
This makes sense as they won’t want to penalise customers who are already investing in some of these products but does suggest negotiations will be needed to get pricing…leading to the potential for different rates at different points of the year.
Availability
Available only via EA/EAS, Microsoft Cloud for Retail can currently be deployed from:
- USA
- Canada
- United Kingdom
- Singapore
- Australia
and is available in English and French – the latter only being an option in Canada at the moment though.
Cloudy with a chance of Licensing 
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