Microsoft Cloud for Retail: Pricing and licensing

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Microsoft have added another Industry Cloud to the Product Terms – this time it’s Microsoft Cloud for Retail.

I’m still working through some of the info and it doesn’t necessarily all seem complete yet but here’s the overview I can give so far.


It is available as an add-on SKU, currently only Dynamics 365 Customer Insights is listed as an eligible base license to purchase the add-on. The Microsoft Docs site lists other licenses that are required in order to use certain elements of the retail cloud solution, these are:

Retail cloud featureRequired license
Omnichannel for Customer ServiceDynamics 365 Commerce / Dynamics 365 Customer Service
Microsoft 365 for Frontline WorkersMicrosoft 365 (F or E SKUs)
Power Virtual AgentsPower Virtual Agents

as well needing an Azure subscription to use:

  • Synapse Analytics
  • Cognitive Search
  • Intelligent Recommendations


The Microsoft datasheet lists it as being $20,000 per tenant per month but also states that you “only pay for what you don’t already own“.

This makes sense as they won’t want to penalise customers who are already investing in some of these products but does suggest negotiations will be needed to get pricing…leading to the potential for different rates at different points of the year.


Available only via EA/EAS, Microsoft Cloud for Retail can currently be deployed from:

  • USA
  • Canada
  • United Kingdom
  • Singapore
  • Australia

and is available in English and French – the latter only being an option in Canada at the moment though.

Further Reading

Microsoft Cloud for Retail datasheet

Microsoft Docs page

Microsoft Cloud for Retail Product Terms page

Things I DIDN’T see at Microsoft Inspire 2017

There were LOADS of announcements and updates at Microsoft Inspire but equally, there were some things that weren’t mentioned very much, or even at all. This is a run down of the things I noticed by their absence and I’d love to hear your thoughts. If you DID hear about some of these things, then please let me know!

Azure Stack

Much talked about for the last couple of years has been Azure Stack. The next iteration of Hybrid Cloud, it allows organisations to run Microsoft Azure services within their own datacentre. In the weeks leading up to MS Inspire 2017, information around the licensing models and costs was released online. I was VERY excited (which to be fair isn’t that unusual) but I also saw a fair amount of interest from partners and end users, across Twitter and LinkedIn.

I thought we’d be seeing plenty of talk about Azure Stack in the Inspire keynotes but, unless I missed something, it wasn’t mentioned at all. There were a few sessions being run by the Azure Stack hardware vendors such as Dell EMC and one licensing related session, but that was it.

Workplace Analytics

A little before Inspire, Microsoft started to release information about Workplace Analytics, which uses Office 365 data to help:

business leaders understand collaboration patterns across organizations that influence productivity and employee engagement

Workplace Analytics

With its aim of making collaboration more fruitful and efficient, and to help with hiring staff and building teams, it seems like it could be a key product for many organisations. I expected to see talk of this in one of the keynote sessions but again, it didn’t appear to get a mention. I also didn’t see any sessions talking about Workplace Analytics.

Perhaps it was felt that the the product didn’t fully fit with the messaging around the four solution areas of:

  • Modern Workplace
  • Business Applications
  • Applications & Infrastructure
  • Data & Artificial Intelligence

Whatever the reason, I was surprised not to hear more about it.

Windows 10 Mobile

This one didn’t surprise me to be honest. While it’s clear that Microsoft are still very much working towards the “Cloud First, Mobile First” mantra – it’s also become clear that a mobile phone OS isn’t high up on the list…if it’s on the list at all!

There were lot of sessions aimed at the mobile world. Sessions on building apps with Xamarin, managing mobile devices with EMS and how BlockChain can integrate with the mobile world were all on show…but nothing specifically on the Windows mobile OS.


Microsoft have so many products and threads to their business, and Inspire is a relatively short amount of time in which to get important messages across, that – of course – not everything can be covered in huge detail. However, these 3 stuck out as quite conspicuous by their absence.

Were there products or topics that you thought were under represented? What are your thoughts on the above?

New apps added to Office 365 Business Premium

Microsoft are adding a range of new apps to Office 365 Business Premium – and by extension – to the newly announced Microsoft 365 Business (more on this in another post). These are:

Microsoft Connections

This Mailchimp-esque tool is designed to help organisations create email marketing campaigns with a host of templates for different scenarios.


It also features many of the key metrics needed to track the success of an email campaign, such as:

  • Open rate
  • Clicks
  • Sign ups
  • Unsubscribes

and more. Connections will be available via the web and also Android & iOS apps.

Microsoft Listings

This tool helps business manage their business information across a range of key sites including Facebook, Google and Bing.


Updating once in Microsoft listings will push the changes out to the various platforms and the web dashboard will also give a single place to see page views and reviews.

Microsoft Invoicing

Another tool aimed at making business easier for smaller organisations, this tool helps create and track invoices and also connects with PayPal and QuickBooks for added functionality. Invoicing can be accessed via the web and Android & iOS apps.


Microsoft Business Center

This is a web based, unified dashboard for the newly added apps – giving organisations one place to see their outstanding invoices, the success of their email campaigns, their online standing and more.

Business Centre


These are currently rolling out in Preview to users in US, Canada & UK, starting with those set to “First Release”.


Microsoft purchased MileIQ in 2015, and a now adding it into Office 365 Business Premium. The iOS/Android app is used for mileage logging, when using a personal car for business purposes, and making it easier to claim back the expenses.

Microsoft’s aim

These new additions are aimed at making things easier for smaller businesses and, as Microsoft say, to make Office 365 Business Premium “more valuable for your small business”. Microsoft are looking to move this far beyond “hosted email” and for organisations to see Office 365 as an integral tool across multiple parts of their business – helping them win new business and reduce costs at the same time.

Adding new features and increased value is a key aspect of success for vendors in the new, SAAS world as every year, customers have the option to choose to leave. As a manufacturer, if your product isn’t giving your customers what they want, it is now often easier for them to move to a competitor than ever before.

Further Reading

Microsoft 365


First we had Enterprise Cloud Suite (ECS) and then we had Secure Productive Enterprise (SPE)…now we have Microsoft 365.

As with the previous iterations, Microsoft 365 is a single SKU that combines:

  • Windows 10 Enterprise
  • Office 365
  • Enterprise Mobility + Security (EMS)

but Microsoft 365 does bring a change: there are now 2 versions – Enterprise & Business.


Aimed, not surprisingly, at larger organisations, Microsoft 365 Enterprise comes in 2 flavours: E3 and E5 – where each includes the components of the same level.


This is a combination of:

  • Windows 10 Pro
  • Office 365 Business Premium
  • Enterprise Mobility + Security (EMS)

and features some new tools such as Microsoft AutoPilot and the ability to automatically deploy Office apps to Windows 10 PCs.


OneDrive up the storage

OneDrive – Microsoft’s personal Cloud storage offering – has, with Office 365, offered 1TB of storage PER USER… but not anymore. Microsoft have increased that to…UNLIMITED!

This really helps with Microsoft’s attempts to position OneDrive as a top contender for Cloud storage among businesses of all sizes.

Read more here:

Adding Azure to an Enterprise Agreement

It’s now easier than ever for customers to add Windows Azure to their Enterprise Agreement (EA).

You commit upfront to a monthly amount that you feel will cover all your needs, and that monetary commitment can be utilised in any way within Azure.


Previously, you would receive great payment terms for your monetary commitment but – should you go over that amount (known as “overage”) – the extra usage would be charged at much higher rates. This effectively punished organizations who thought “wow, this Azure stuff is cool” – but no more, Overage is now charged at the same rates as the initial agreed amount. This makes increasing the usage of Azure a much more compelling proposition.

See Josh Waldo’s full post here:

Microsoft after PDC 2008

Where is Microsoft after this year’s PDC Conference?

I think Microsoft is in a very strong position-at the head of many points of the market, and hot on the heels of the leaders in others..Cloud computing, Web applications, Desktop OS, Collaboration and more..

Windows Azure & Windows 7 have had a massive amount of buzz around them, and it nearly all seems to be good! I’ve got a few colleagues in the “Anti-Vista” camp but even they are cautiously optimistic about what Win7 will bring us…I am ridiculously excited and everyone else is looking forward to it 🙂

Azure instantly puts MS in the top 3 players in the Cloud space, and I don’t think it will be long before the No.1 spot is theirs.

Office Web Apps shows that Microsoft ARE taking the web seriously and as an answer to Google, it’s a pretty good one! This will bring online apps to a whole new section of users..I don’t use Google Apps for many reasons..but I’ll definitely use Office Web…

Live Mesh was another big part of PDC 2008 and this could seriously make peoples lives easier, faster and more fulfilling…if it’s executed correctly. Mesh isn’t a huge concern for me personally (at the moment) but could be important for so many others.

All in all I think the most important thing that PDC 2008 has done is breathe new life into Microsoft, it’s partner eco-system and the end users, who let’s face it are the ones that REALLY matter! People once again believe in Microsoft, are excited by Microsoft and dare I say it, people LIKE Microsoft!!! 🙂

As Steve Clayton says, this really is Microsoft 3.0.

So hats off to Bill, Steve(s), Ray and the 1000’s of others who have helped with this and long may it continue!

Microsoft Windows Cloud

Microsoft Windows “Cloud” was mentioned by MS CEO Steve Ballmer at their S+S (Software Plus Services) seminar in London today.

“We need a new operating system designed for the cloud and we will introduce one in about four weeks, we’ll even have a name to give you by then. But let’s just call it for the purposes of today ‘Windows Cloud’,” said Ballmer.

More info will be revealed at the PDC, which takes place the end of this month in LA.

More info can be found at:

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