Microsoft OCS 2007 R2, the new version, was recently (14/10/08) announced at VoiceCon. My other posts talk about the features that were expected to be included and can be found here.
BrettJo has got some links with extra info over at his blog, and some of the info from those is below.
The “Communicator Attendant” is a PC Client that adds a whole host of traditional operator features to OCS 2007; it’s advanced features allow you to transfer IM’s (Instant Messages) and/or typed notes along with a phone call <–that’s pretty cool 🙂
Also, ACD Response Group includes a set of workflow and routing rules, IVR and queuing, agent presence, Music on Hold (MOH), and inbound call context.
NoJitter.com also says:
“Other new telephony features include Delegation (assistant/executive support capabilities), Call Monitoring (call records, call voice quality, usage reporting, and ROI analysis), and SIP trunking direct from the OCS 2007 Mediation Server to the ITSP (PSTN and Cellular networks) without need for a premises SBC.”
Video Conferencing sees a number of improvements including VGA as standard with an HD option and one click screen sharing from Office Communicator, with Polycom & Tandberg endpoints being supported.
Dial-in Conferencing (scheduled or ad-hoc bridging) with VOIP or PSTN access is do-able and the Conferencing Attendant enables you to see the call roster, drop callers from the conference and more.
Another new feature that could lead to some really cool things is the ability for developers to add presence information to other MS AND 3rd party applications such as CRM. So if you’re in Finance and you’ve got a question about the latest order on the Jenkins account, you could see the presence of the customer account manager and contact them via chat…still within that application!
The guys over at TechWorld.nlhave got a video which includes an interview with Senior MS Director Eric Swift and a great demo of the new OCS 2007 R2 features:
If anyone can translate the Dutch article over at Techworld that’d be cool 🙂