Office 365 Cross Family Transitions

At the 2013 WorldWide Partner Conference (WPC), Microsoft announced plans to make it easier for customers to switch between Office 365 plans – this was greeted by smiles & cheers from many!

The initial introduction worked only for a few cases but the supported switching scenarios have now been expanded to include:

From To
Small Business MidSize Business
Enterprise E1
Enterprise E3
Enterprise E4
Small Business Premium MidSize Business
Enterprise E3
Enterprise E4
Exchange Online Plan 1 Enterprise E1
Enterprise E3
Enterprise E4
MidSize Business
Exchange Online Plan 2
Enterprise E3
Enterprise E4

Microsoft say:

“We continue to work on transition solutions for both additional scenarios (e.g., Exchange Online to Midsize Business) as well as for Open subscriptions and Government/Academic SKUs”

So there will continue to be additions and improvements around this – making Office 365 even more relevant for businesses everywhere.

Switching between Office 365 plans

It was announced at WPC 2013 that Microsoft would be making it easier for Office 365 customers to move between the various plans and now, less that 4 weeks later, the first move has been made.

This first update makes it MUCH easier to move to a higher plan within the same family. Considering that this scenario is the customer saying “I want more features and will give you more money for them” it was an oddly difficult process; it required a call to support, cancelling subscriptions and manually re-assigning licenses! Now it is all done with a simple, automated self-service wizard in the Admin portal – happy days! The current options are:


NB: As the moment, only subscriptions of 300 or fewer users can be switched with this method. Also, this is only available to those with the new portal – if you’re still waiting for the upgrade this won’t be there.

Future Updates

Microsoft are also working on expanding the switching options to make it possible to move between families. Later this year the following will be available:


Giving people the ability to easily move from Midsize Business to E3 will be a great option.

For more info head over to



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