Frontline Worker Use Rights have moved to the Universal Terms for Online Services from product specific pages
A new definition for “Frontline Worker License” has been introduced in the Glossary
“Frontline Worker License means a license for a Microsoft Product designated with an “F”, “FLW”, or “Frontline” as identified in the Product Conditions table of product specific terms, which are subject to the Eligibility to Assign Frontline Worker Licenses terms in the Universal License Terms for all Online Services.”
Added Windows 10 ESU Cloud Managed SKUs
Removed Dynamics 365 Fraud Protection and Fraud Protection Additional Capacity from Availability tables
Updated Windows 365 Frontline terms and grant Windows 365 access rights for Windows Cloud PC OS
Added Windows 365 Disaster Recovery Plus Add-on to Availability Table
Microsoft have added another Industry Cloud to the Product Terms – this time it’s Microsoft Cloud for Retail.
I’m still working through some of the info and it doesn’t necessarily all seem complete yet but here’s the overview I can give so far.
Licensing
It is available as an add-on SKU, currently only Dynamics 365 Customer Insights is listed as an eligible base license to purchase the add-on. The Microsoft Docs site lists other licenses that are required in order to use certain elements of the retail cloud solution, these are:
Retail cloud feature
Required license
Omnichannel for Customer Service
Dynamics 365 Commerce / Dynamics 365 Customer Service
Microsoft 365 for Frontline Workers
Microsoft 365 (F or E SKUs)
Power Virtual Agents
Power Virtual Agents
as well needing an Azure subscription to use:
Synapse Analytics
Cognitive Search
Intelligent Recommendations
Pricing
The Microsoft datasheet lists it as being $20,000 per tenant per month but also states that you “only pay for what you don’t already own“.
This makes sense as they won’t want to penalise customers who are already investing in some of these products but does suggest negotiations will be needed to get pricing…leading to the potential for different rates at different points of the year.
Availability
Available only via EA/EAS, Microsoft Cloud for Retail can currently be deployed from:
USA
Canada
United Kingdom
Singapore
Australia
and is available in English and French – the latter only being an option in Canada at the moment though.
Microsoft have introduced their first vertical specific cloud offering – Cloud for Healthcare. Currently in public preview, the stated aims of this are to:
Enhance patient engagement
Empower health team collaboration
Improve insights
and, considering the current Coronavirus situation, focusing first on healthcare makes sense. They highlight that over 1,600 “COVID-19 bots” have gone live since March across 23 countries and we’ve already seen a huge rise in Azure usage during the last couple of months. The offering will span Azure, Microsoft 365, Dynamics 365 and more.
What’s next?
I look forward to seeing which other verticals are next to receive their own cloud and also, over the long term, if we start to see features and licensing differences between them. As cloud goes from being presented as one monolithic thing that everyone uses to separate, discrete offerings tailored to different industries, it will be much easier to introduce commercial differences. I imagine we’ll see some more about these at Microsoft Inspire in July.