Category: Copilot

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Microsoft Copilot Dashboard


Since the introduction of Copilot for Microsoft 365, one of the big questions I, and others, have been asking is “how do you determine value?”. I laid out my initial concerns, questions, and actions here and now want to look at Microsoft’s offerings to enable this kind of insight. Currently available in preview (https://insights.cloud.microsoft/#/CopilotDashboard) – although I couldn’t get it to work – Microsoft’s Copilot Dashboard is their option to get the much needed insights.

Microsoft Copilot Dashboard

Microsoft aim for this to help customers across the 3 stages of the adoption journey:

It will show:

  • Who is eligible for Copilot for M365
  • How people are currently using M365 apps
  • How people are using Copilot and in which different apps
  • Information on how Copilot is impacting productivity
https://techcommunity.microsoft.com/t5/microsoft-viva-blog/new-ways-microsoft-copilot-and-viva-are-transforming-the/ba-p/3982293

Access to this information and data will be key for businesses looking to make informed decisions on where Copilot can offer real benefits and ROI.

https://techcommunity.microsoft.com/t5/microsoft-viva-blog/new-ways-microsoft-copilot-and-viva-are-transforming-the/ba-p/3982293

Being able to see where it can get involved to help users is helpful for getting started:

https://techcommunity.microsoft.com/t5/microsoft-viva-blog/new-ways-microsoft-copilot-and-viva-are-transforming-the/ba-p/3982293

Viva gives more features

Microsoft are referring to it as “Microsoft Copilot Dashboard, powered by Viva” and from “early 2024” there will be additional dashboard features available to users with Viva Insights licenses. According to Microsoft, these will include:

“Copilot adoption and usage metrics combined with collaboration data, out-of-the box reports for organizational leaders, before and after behavioral data and even insights from employee surveys.”

and will also show time spent in meetings, processing emails, and creating content with before and after Copilot information.

All in all, the Copilot dashboard will be useful for organisations looking to understand more about their Copilot readiness and then their Copilot usage. However, some may have concerns about the reliability and objectivity of the data and reports generated by Microsoft on their own software. Ideally, Microsoft will be transparent and accountable in how they collect, process, and share the data from the Copilot dashboard. They should also provide ways for users to verify, challenge, or complement the data with their own sources and feedback.

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Copilot for Microsoft 365 licensing


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We’re 15 days into 2024 and Microsoft have dropped some big AI news already. Copilot for Microsoft 365 is now literally Generally Available!

Copilot for Microsoft 365

It’s now available on CSP for businesses with M365 Business Std and Business Premium licenses. $30 each and between 1 – 299 quantity can be purchased.

The 300 license minimum has been removed for commercial plans.

Furthermore, it can now be added to Office 365 E3 and E5. Great that it is available to a wider range of organisations without additional licenses being needed…but surely it needs a name change now? 🤔

Copilot Pro

This new product gives 1 AI that runs across a user’s device and gives access to Copilot in Word, Excel, PowerPoint, Outlook, and OneNote on PC, Mac and iPad for Microsoft 365 Personal and Family subscribers.

Note there is no access to Copilot in Teams.

Priced at $20 per user per month.

The Microsoft announcement is here: https://blogs.microsoft.com/blog/2024/01/15/bringing-the-full-power-of-copilot-to-more-people-and-businesses/#_edn1

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Microsoft Copilot and Microsoft MACC


Photo by Donald Tong on Pexels.com

I’ve recently recorded a couple of videos with Nathan Miller, Microsoft Program Manager at Bytes.

In the first, we discuss Copilot for Microsoft 365 (we recorded this in October 2023 but it took me ages to edit it!):

We talk about the General Availability of Copilot for M365 as well as tips for preparing for deployment.

We then talk about the Microsoft Azure Consumption Commitment (MACC): agreement:

where we explain what the MACC agreement is, how it works, and the potential pros and cons for customer organisations. We also talk about the Azure cloud marketplace and the impact this will have on customer procurement processes and also the wider IT channel.

I hope you find the videos useful and informative – as there are more planned! Let me know if you have requests for topics and also if you’d like to jump on a video or podcast with me at some point. I usually focus on blog posts but am looking to get all multimedia on you in 2024 so this is just the start 😁

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Microsoft Copilot for Service


Microsoft have announced a new Copilot – we now have Copilot for Service.

Copilot has been within Dynamics 365 for a few months already and now Microsoft bring the ability to “synthesize[s] vast amounts of data already available from an organization’s trusted knowledge sources to provide relevant, timely guidance to agents in their flow of work” to users of other CRM and Contact Centre solutions including Salesforce and ServiceNow, and Zendesk.

How does it work?

Microsoft say that it will very easy:

“Organizations can simply point to their data—such as public websites, SharePoint, knowledgebase articles, and offline files—and in a few minutes unlock generative AI-powered conversations across all of their data”

It will enable customer service agents to ask natural language questions of their data, whether in Teams or another client. Further down the line additional features will include email summaries, email drafts, and meeting recaps as well as automating common CRM tasks based on emails and context.

Interestingly, this product will include the much hyped Copilot for Microsoft 365 – meaning these users will also have access to Copilot across their Office suite.

Pricing and availability

Copilot for Service will be $50 per user per month (pupm). Remember that this includes Copilot for M365 which is priced at $30 pupm alone.

Copilot for Service is currently in public preview in US-based environments only, and the Copilot for M365 features may not be available during preview.

Announcement here and more info sign up form here.

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