Dynamics 365 in Microsoft Teams


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Another announcement at Microsoft Inspire is that soon users will be able to view and interact with Dynamics 365 records and data directly inside Microsoft Teams – without requiring additional licensing.

In a blog post, Microsoft state that they are “eliminating the licensing tax” that has previously prevented organisations from integrating Dynamics 365 & Microsoft Teams. There isn’t a huge amount of additional information available yet so the specific questions as to what data can be shared and what can be done to it etc. will have to wait for another day. This blog from Jukka Niiranen attempts to uncover some potential insights from the Microsoft demo video that’s available.

However, it is clear that this is (another) shot at Salesforce in Microsoft’s efforts to make Dynamics 365 the #1 CRM system out there. It also serves to further Teams’ growing position as the central hub for users throughout their work day, where they’re able to do most things at this point (but no email).

Further Reading

MS announcement

MS site (with demo video)

Jukka Niiranen blog