Tag: Microsoft Support

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Microsoft end free Azure Support offer


Microsoft have been running an Azure Support Offer through FY24 where Azure customers get 6 months of free Azure support but this ends June 30th, 2024 and will not be renewed. If you took up this offer within the last 6 months, you lose access on that date too:

“The 6-month period begins on the date that the agreement is signed or renewed and ends on the date of 6 months after the agreement is signed or renewed, or June 30th, 2024, whichever comes first.”

Should you wish to continue with tech support above the free Basic plan from July 1st, 2024 you will need to buy a support plan:

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Microsoft retire another Software Assurance benefit


Photo by Tim Mossholder on Pexels.com

Microsoft have announced that 24×7 Problem Resolution Support is being retired as of February 1, 2023.

Historically, access to 24×7 support has been determined based on how much organisations spend on certain products. As part of the SA changes introduced in 2019/20, there was a plan to change this to being simply as-needed 24×7 support for organisations with a spend of $250,000+.

Now however, Microsoft have decided to ditch it completely in favour of Unified Support. Current support incidents can either be used or transferred to a Microsoft Support contract before Feb 23. Any unused/non-transferred incidents will be lost.

Microsoft say their goal is to give every customer “comparable support…at a comparable price” but, given the large price increases most people saw when Unified Support was introduced, I can sense a large amount of scepticism about this! Those of you with existing Premier/Unified Support contracts will start to hear from Microsoft in August 2022.

If you don’t have a Support contract from Feb 23, you can buy support on a per-incident basis from Microsoft.

Microsoft announcement is here.

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