Tag: Microsoft copilot pricing

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Microsoft Copilot for Service


Microsoft have announced a new Copilot – we now have Copilot for Service.

Copilot has been within Dynamics 365 for a few months already and now Microsoft bring the ability to “synthesize[s] vast amounts of data already available from an organization’s trusted knowledge sources to provide relevant, timely guidance to agents in their flow of work” to users of other CRM and Contact Centre solutions including Salesforce and ServiceNow, and Zendesk.

How does it work?

Microsoft say that it will very easy:

“Organizations can simply point to their data—such as public websites, SharePoint, knowledgebase articles, and offline files—and in a few minutes unlock generative AI-powered conversations across all of their data”

It will enable customer service agents to ask natural language questions of their data, whether in Teams or another client. Further down the line additional features will include email summaries, email drafts, and meeting recaps as well as automating common CRM tasks based on emails and context.

Interestingly, this product will include the much hyped Copilot for Microsoft 365 – meaning these users will also have access to Copilot across their Office suite.

Pricing and availability

Copilot for Service will be $50 per user per month (pupm). Remember that this includes Copilot for M365 which is priced at $30 pupm alone.

Copilot for Service is currently in public preview in US-based environments only, and the Copilot for M365 features may not be available during preview.

Announcement here and more info sign up form here.

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Microsoft 365 Copilot pricing


Photo by Kelly on Pexels.com

Microsoft’s latest AI product Copilot, which promises to be a real game changer when it comes to applying Generative AI to business, now has pricing available.

It will cost $30 per user per month and, as we saw recently, will be an add-on license to Microsoft 365 E3/E5/Business Std/Business Premium.

That’s higher than I was expecting; I thought they’d go lower to ensure as many people as possible got on-board. I know there stand to be some really great time savings and productivity increases but an additional $360,000 per year for an organisation licensing 1,000 users seems quite steep.

Of course, many organisations won’t pay that price in reality with volume discounts on EA, negotiated discounts etc. but it will still represent a large investment for many.

Bing Enterprise Chat

This has also been announced – a way to give employees a more powerful way of searching without risking data leakage. Microsoft state:

“Chat data is not saved, and Microsoft has no eyes-on access – which means no one can view your data. And, your data is not used to train the models.”

This is included in Microsoft 365 E3/E5/Business Std/Business Premium free of charge and you can access Bing Chat Enterprise using your work account wherever Bing Chat is supported — Bing.com/chat and the Microsoft Edge sidebar. It will eventually be available as a standalone offering for $5 per user per month.

See the announcement from Microsoft here.

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