Tag: Copilot for Microsoft 365

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Copilot for Microsoft 365 expands to F SKUs


Microsoft have announced expanded Copilot for M365 access to a range of new SKUs including:

M365 F1/F3
Office 365 E1
M365 Business Basic


The Microsoft post says “and more” so we’ll have to wait for the full list to appear soon.

This change means that a huge additional number of Microsoft users will be able to buy it the new AI tool.

I have a couple of initial questions:

1) Why do this now?

I thought it would take a lot longer to get to this point. This feels like Microsoft are not selling Copilot for M365 anywhere near the rate they expected/want/need and so, to help recoup more of the enormous amount of money that must have been spent, they’re widening the pool quickly.

2) What about the price?

Are orgs really going to spend an additional $30 per user on top of these low cost SKUs? Particularly where the users will likely have fewer opportunities to benefit from Copilot’s assistance? I think perhaps we’re about to see a price drop or tiered pricing… I.e. Copilot for M365 Standard and Premium.

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Copilot for Microsoft 365 licensing


Photo by Kelly on Pexels.com

We’re 15 days into 2024 and Microsoft have dropped some big AI news already. Copilot for Microsoft 365 is now literally Generally Available!

Copilot for Microsoft 365

It’s now available on CSP for businesses with M365 Business Std and Business Premium licenses. $30 each and between 1 – 299 quantity can be purchased.

The 300 license minimum has been removed for commercial plans.

Furthermore, it can now be added to Office 365 E3 and E5. Great that it is available to a wider range of organisations without additional licenses being needed…but surely it needs a name change now? 🤔

Copilot Pro

This new product gives 1 AI that runs across a user’s device and gives access to Copilot in Word, Excel, PowerPoint, Outlook, and OneNote on PC, Mac and iPad for Microsoft 365 Personal and Family subscribers.

Note there is no access to Copilot in Teams.

Priced at $20 per user per month.

The Microsoft announcement is here: https://blogs.microsoft.com/blog/2024/01/15/bringing-the-full-power-of-copilot-to-more-people-and-businesses/#_edn1

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Microsoft Copilot for Service


Microsoft have announced a new Copilot – we now have Copilot for Service.

Copilot has been within Dynamics 365 for a few months already and now Microsoft bring the ability to “synthesize[s] vast amounts of data already available from an organization’s trusted knowledge sources to provide relevant, timely guidance to agents in their flow of work” to users of other CRM and Contact Centre solutions including Salesforce and ServiceNow, and Zendesk.

How does it work?

Microsoft say that it will very easy:

“Organizations can simply point to their data—such as public websites, SharePoint, knowledgebase articles, and offline files—and in a few minutes unlock generative AI-powered conversations across all of their data”

It will enable customer service agents to ask natural language questions of their data, whether in Teams or another client. Further down the line additional features will include email summaries, email drafts, and meeting recaps as well as automating common CRM tasks based on emails and context.

Interestingly, this product will include the much hyped Copilot for Microsoft 365 – meaning these users will also have access to Copilot across their Office suite.

Pricing and availability

Copilot for Service will be $50 per user per month (pupm). Remember that this includes Copilot for M365 which is priced at $30 pupm alone.

Copilot for Service is currently in public preview in US-based environments only, and the Copilot for M365 features may not be available during preview.

Announcement here and more info sign up form here.

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